Источник:
http://workflowax.wordpress.com/2012...ail-templates/
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If you make use of organisation wide workflow configurations in AX2012 you may have come across an issue where users are not notified of their new work-items via Email.
To set this up you will need to:
1. Navigate to your email templates under the Setup menu of “Organisation Administration”.
2. Select the “Show system email templates”
3. Create a new Email template.
4. Navigate to “System Administration” -> “Setup” -> “Workflow Parameters” and select your newly created email template. (For company specific configuration AX looks at the template selected under “Organisation Administration” -> Setup -> Workflow Parameters)
Your users should now be notified of “Organisation-wide” workflow workitems.
Источник:
http://workflowax.wordpress.com/2012...ail-templates/